Customer Onboarding Manager

Location: Barcelona, Spain. Hybrid work model with flexible start time.

Company

hirify.global provides a platform that helps brands combat counterfeits, piracy, impersonation, and distribution abuse and recover digital revenue.

What you will do

• Own customer relationships from the point of sale through successful platform onboarding.
• Welcome customers, explain next steps, and guide them through a structured onboarding process.
• Coordinate customer strategy, documentation, needs, timelines, and implementation activities.
• Analyze customer IP portfolios and educate customers on effective product usage.
• Develop repeatable onboarding processes, resources, and frameworks.
• Monitor onboarding metrics, address customer issues, and transfer relationships to customer success managers.

Requirements

• At least 2 years of experience in customer onboarding, customer success, customer support, or a similar role.
• Proficient Spanish and English.
• Technical knowledge of video encoding frameworks and transcription software.
• Excellent written, verbal, interpersonal, organizational, and time-management skills.
• Strategic thinking, data analysis, problem-solving, customer centricity, and teamwork.
• Ability to coordinate with operational onboarding specialists and other departments.

Culture & Benefits

• Friendly, diverse, and international team.
• Fully covered private health insurance.
• 23 working days of annual holiday plus local public holidays.
• Indefinite employment contract.
• Reduced working hours on Fridays and every weekday during August.
• Flexible compensation, gym discount, referral bonus, fresh office refreshments, and regular internal events.