Customer Success Manager (m/w/d) EMEA (AutoStore)

Location: Remote from France; willingness to travel approximately 40% is required.

Company

hirify.global develops AutoStore automatic storage and retrieval systems and other intralogistics order fulfillment solutions.

What you will do

• Manage AutoStore after-sales projects from sales transition through implementation and service.
• Support and advise customers while maintaining regular contact and visiting customer sites.
• Resolve customer challenges efficiently and drive high customer satisfaction.
• Identify, propose, negotiate, and implement service improvements and change requests.
• Prepare customer quotes, contracts, and presentations, and proactively market services.
• Identify and develop additional services based on service reports.

Requirements

• Fluent French and strong English communication skills are required.
• Business administration, engineering, technical, or similar degree.
• Strong troubleshooting and problem-solving skills with a detail-oriented approach.
• Ability to build effective cross-functional relationships and collaborate across departments.
• Must be based remotely in France and willing to travel approximately 40%.

Nice to have

• German, Spanish, or Italian language skills.
• Experience working in a startup environment.

Culture & Benefits

• Respectful, reliable, collaborative, and passionate working environment.
• Secure employment in a growth-oriented international company with development opportunities.
• Onboarding, training programs at the hirify.global Academy, and team support.
• Flexible working hours, statutory vacation, additional special leave, and mobile working.
• Company pension scheme, capital-forming benefits, company and team events, bike leasing, and health management.

Hiring process

• Submit an application through the applicant portal.