Customer Success Manager - France (Automation)

Location: Remote from France; approximately 30% travel, mainly within France, with occasional international travel.

Company

hirify.global AutoStore develops automated storage and retrieval systems that increase storage capacity and improve order fulfillment efficiency.

What you will do

• Manage AutoStore after-sales projects from handover through ongoing service.
• Coordinate smooth transitions between sales, implementation, and service teams.
• Maintain customer relationships through regular communication and on-site visits.
• Drive customer satisfaction through proactive problem-solving and basic troubleshooting.
• Identify, negotiate, and implement change requests; prepare quotes, contracts, and presentations.
• Promote service offerings, expand long-term service contracts, and coordinate technical escalations.

Requirements

• Must be located in France.
• Native or near-native French and fluent English required.
• Experience in intralogistics, automation, manufacturing, automotive, or another process-heavy B2B industry.
• Ability to understand technical concepts and communicate confidently with expert customers.
• Commercial experience in account management, key accounts, sales, service management, or customer success.
• Strong troubleshooting, collaboration, independence, attention to detail, and relationship-building skills.

Nice to have

• Experience with AutoStore or other ASRS technologies.
• Additional German, Spanish, or Italian language skills.
• Experience with CRM tools such as Salesforce.
• Background in engineering or business administration.

Culture & Benefits

• Respectful, reliable, collaborative, and supportive working environment.
• Secure position in a growing international company with development opportunities.
• Structured onboarding and training opportunities.
• Flexible working hours and the option for mobile working.
• Five weeks of vacation, 12 RTT days, annual special payments, and a company pension scheme.
• Employee Assistance Program.

Hiring process

• Submit an application through the applicant portal.
• Application takes approximately two minutes.