Customer Success Manager (IoT)

Location: Reading, England, United Kingdom; hybrid working with regular access to the office.

Company

hirify.global provides IoT connectivity solutions, connecting devices across 165 countries through partnerships with mobile networks worldwide.

What you will do

• Onboard new customers and support adoption of selected IoT connectivity products and services.
• Maintain accurate customer data in Salesforce and internal systems, including PACS.
• Monitor activation and cancellation reports and coordinate follow-up actions with Account Managers.
• Manage post-sales onboarding, track orders, conduct quarterly business reviews, and maintain long-term customer relationships.
• Drive resolution of customer issues, escalations, and outages, following progress through to completion.
• Share customer feedback internally to improve the customer experience and identify relevant cross-sell or upsell opportunities.

Requirements

• At least one year of experience in a customer-facing role such as sales, support, or account management.
• Strong written, verbal, and presentation skills.
• Effective time management and clear communication.
• Ability to build rapport with people at all levels and work collaboratively.
• Customer-focused attitude and willingness to develop client relationship skills.

Nice to have

• Experience in IoT or a similar industry.

Culture & Benefits

• Culture based on trust, ownership, collaboration, flexibility, and knowledge sharing.
• Structured induction, regular training, and a clear development path.
• 25 days of holiday, with the option to buy up to five additional days, plus a birthday day off.
• Company pension scheme, private medical insurance, dental and optical cover, and company sick pay.
• Enhanced maternity and paternity leave, gym membership discounts, online retail discounts, and an employee assistance program.

Hiring process

• Applications are reviewed within five working days.
• Shortlisted candidates proceed to the next stage; reasonable accommodations are available during the selection process.