Customer Success Manager - US (South West)

Location: US remote with frequent travel to client sites across North America, estimated at 1+ day per week. Relocation and visa sponsorship are not available.

Company

hirify.global develops AI- and robotics-powered warehouse automation solutions with real-time operational data through the hirify.globalView platform.

What you will do

• Lead customer onboarding and serve as the primary contact throughout implementation.
• Build relationships with warehouse, operations, and leadership stakeholders and align hirify.globalView with strategic goals.
• Deliver onsite and virtual training, workshops, and implementation guidance.
• Create Success Plans with measurable KPIs and milestones, and monitor account health using usage data and feedback.
• Own renewals and upsell opportunities while identifying ways to expand platform adoption.
• Collaborate with Sales, Product, and Engineering to represent customer needs and resolve deployment issues.

Requirements

• Experience in Customer Success, Solutions Engineering, or a commercial post-sales role, ideally in SaaS or data-driven technology.
• Strong commercial judgment with experience driving renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills for technical and non-technical stakeholders.
• Ability to interpret warehouse or operational metrics and explain data-driven insights.
• Experience delivering onboarding, training, and customer-facing workshops in person and virtually.
• Fluent Spanish and willingness to travel frequently across North America are required.

Culture & Benefits

• Operating principles centered on performance, impact, commitment, and one-team collaboration.
• Health insurance.
• 401(k).
• 20 days of annual leave.
• Social security and related benefits.