Seller Success Manager (E-commerce Marketplace)

Location: Lisbon, Portugal; hybrid work

Company

hirify.global is a European online automotive aftermarket platform and e-commerce company operating across 27 European countries.

What you will do

• Mediate complex disputes between marketplace sellers and customers, balancing customer experience, seller trust, and business impact.
• Analyze seller performance data, interactions, and feedback to identify systemic operational issues.
• Design and execute initiatives that reduce operational friction, improve resolution times, and increase seller retention.
• Lead cross-functional marketplace projects across Account Management, Customer Care, Tech, and Compliance.
• Optimize dispute workflows, process design, communication standards, and seller experience.
• Define KPIs and feedback metrics to measure interventions and support continuous process improvement.

Requirements

• 3–5 years of experience in marketplace operations, customer success, or account management.
• Experience with complex dispute resolution, stakeholder management, and cross-functional project execution.
• Strong analytical, problem-solving, communication, and project management skills.
• Understanding of e-commerce marketplace operations, policy frameworks, and dispute mechanisms.
• High autonomy, accountability, and a hands-on approach to problem-solving.
• Professional fluency in English required.

Culture & Benefits

• Stable employment with a fast-growing international company.
• 25 working days of annual vacation, plus a birthday day off, Municipality day, and Carnaval.
• Meal allowance of €8 per working day and comprehensive healthcare coverage.
• Mental wellbeing support through the OpenUp platform.
• Flexible working hours and hybrid work.
• Learning and development access to more than 650 courses, with English and German classes after probation.

Hiring process

• Applications are considered for up to six weeks after 23 September 2026.