3 дня назад
Services Programme Delivery Manager (f/m/d) German Speaker (IT Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Services Programme Delivery Manager (IT Services): Managing strategic client-facing and internal service programmes across multiple projects and workstreams with an accent on governance, financial control, stakeholder management, and ITIL-based service delivery. Focus on coordinating operational changes, incident and change management, improving service profitability, and advising strategic clients while coaching project management staff.
Location: Hybrid position based in Cologne, Germany
Company
is a global technology services group delivering enterprise software, tailored solutions, and managed services across ecosystems including Atlassian, AWS, Slack, GitLab, monday.com, and Aha!
What you will do
- Define and manage programme strategies across multiple projects, workstreams, dependencies, risks, issues, opportunities, and deliverables.
- Act as the senior day-to-day Services representative for strategic clients, managing requirements, expectations, stakeholder communication, and advisory meetings.
- Oversee service governance, testing, deployments, operational changes, maintenance, incident management, change management, and service-level agreements.
- Manage client budgets, resources, forecasts, reporting, profitability, margins, invoicing, and revenue risks.
- Partner with Sales, Business Development, Account Management, Finance, and Delivery teams on account growth, proposals, service reviews, and continuous improvement.
- Coach junior project managers and coordinators while improving delivery processes, PMO standards, templates, and knowledge management.
Requirements
- Bilingual German and English communication skills required.
- Proven experience in a comparable senior project management or service delivery management role.
- Advanced knowledge of project management and software engineering methodologies, including Agile, SAFe, Waterfall, PRINCE2, and Scrum.
- Experience managing large-scale programmes with multiple workstreams, senior stakeholders, strategic advisory meetings, and client relationships.
- Experience with ITIL, incident, problem, and change management, as well as software development lifecycle practices.
- Experience supporting account management, sales, business development, proposals, pitches, and pre-sales in a services context.
Nice to have
- PgMP or a related certification.
- Atlassian or ITIL accreditation or certification.
- Knowledge of Atlassian, GitLab, monday.com, cloud, DevOps, work management, and digital transformation.
- Experience contributing to client-facing service reviews and workshops.
Culture & Benefits
- Work within a global, team-oriented technology services group.
- Focus on diversity, inclusion, continuous learning, and professional growth.
- Collaborate across Services, Delivery, Sales, Business Development, Finance, and Account Management.
Hiring process
- Application and interview preparation resources are provided.
- Selection includes discussions focused on experience, client delivery, and programme management capabilities.
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