Senior Relationship Banker - Pikesville

Location: Pikesville, Maryland, United States of America; onsite branch role with face-to-face customer interaction

Salary: $24.87–$41.45 hourly (USD)

Company

M&T Bank provides retail and business banking products and services.

What you will do

• Develop, expand, and retain customer relationships through proactive outreach, portfolio management, appointments, and follow-up.
• Identify retail and business banking opportunities and achieve personal and branch sales or referral goals.
• Evaluate financing requests, recommend loan structures, and submit complete loan application packages.
• Explain consumer debt, mortgage, HELOC, Business Banking, Treasury Management, and Merchant Services products.
• Build referral relationships through community networking and collaboration with business bankers and mortgage loan originators.
• Support fraud prevention, KYC, CIP, audit requirements, internal controls, and Federal SAFE Act registration requirements.

Requirements

• High school diploma or GED.
• At least 3 years of retail sales, call center, customer service, telesales, or financial services experience, or at least 2 years of proactive sales experience.
• Strong verbal communication, interpersonal, customer service, organization, time management, and prioritization skills.
• Demonstrated financial services product knowledge and the ability to communicate tactfully with internal and external customers.
• Proficiency with internet user-level technology and standard communication equipment.
• Ability to work in an open, face-to-face branch environment and meet the stated physical requirements.

Nice to have

• Associate degree.
• Notary public license.
• At least 3 years of financial services sales experience.
• Bi-lingual ability based on branch needs.

Culture & Benefits

• Fair, competitive, and market-informed compensation.
• Work in a customer-facing branch environment supporting retail and business clients.
• Participate in community networking and relationship-building activities.
• Operate within company and regulatory compliance, risk management, and internal control standards.