Senior Relationship Banker (Retail Banking)

Location: Pikesville, Maryland, United States of America; onsite branch role with face-to-face customer interaction.

Salary: $24.87–$41.45 hourly

Company

M&T Bank provides retail and business banking products and services.

What you will do

• Develop, expand, and retain customer relationships through proactive outreach, portfolio management, appointments, and referrals.
• Identify customer needs and recommend retail, mortgage, home equity, business banking, treasury management, and merchant services products.
• Evaluate financing requests, recommend loan structures, and submit complete loan application packages.
• Explain banking products, debt scenarios, interest expenses, amortization schedules, and related processes to customers.
• Build referral relationships with community contacts, business partners, mortgage originators, and centers of influence.
• Maintain compliance, fraud prevention, KYC, CIP, audit, internal control, and Federal SAFE Act registration requirements.

Requirements

• High school diploma or GED.
• At least 3 years of retail sales, call center, customer service, telesales, or comparable experience, or at least 2 years of proactive sales experience.
• Strong verbal communication, interpersonal, organization, prioritization, and customer service skills.
• Financial services product knowledge and the ability to communicate tactfully with internal and external customers.
• Proficiency with internet user-level technology and the ability to work in an open, face-to-face customer environment.
• Ability to stand for extended periods, use communication equipment, read fine print, and lift objects weighing 5–30 pounds.

Nice to have

• Associate degree.
• Notary public license.
• At least 3 years of financial services sales experience.
• Additional language skills based on branch needs.

Culture & Benefits

• Full-time employment with market-informed compensation.
• Work in a branch environment focused on customer relationships, belonging, and the M&T Bank brand.
• Ongoing learning about operational, product, and system changes.