Claim Handler CH3 (Motor)

Location: Liverpool; hybrid workplace

Company

Provides legal and claims solutions to insurers, businesses, and suppliers to the insurance sector, combining insurance expertise, technology, and AI-driven claims services.

What you will do

• Manage a varied caseload of pre-litigated motor claims, including personal injury claims, from inception to settlement.
• Handle claims within and outside the MOJ Portal, including Stages 1 and 2, and work within the predictive costs regime.
• Negotiate settlements to achieve strong commercial outcomes and maintain high service standards.
• Maintain accurate data input and case files while communicating clearly with clients.
• Act as a technical referral point, support colleagues, and mentor new starters.
• Conduct file audits where required.

Requirements

• Experience handling motor personal injury claims under the predictive costs regime.
• Strong knowledge of the MOJ Portal, including Stages 1 and 2.
• Solid pre-litigation experience.
• Experience handling claims outside the MOJ Portal and predictive costs regime.
• Strong working knowledge of Microsoft Word, Excel, and email.
• Excellent attention to detail, confident negotiation skills, outstanding communication skills, and strong organisational abilities.
• A collaborative mindset and willingness to support colleagues.

Nice to have

• Previous mentoring experience.

Culture & Benefits

• Permanent, full-time employment.
• Hybrid working in a supportive and collaborative environment.
• Opportunity to develop technical expertise and take ownership of an individual caseload.
• Environment focused on productivity, service excellence, and colleague support.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview followed by an offer and hiring decision.