Claims Appraiser - Auto Estimatics

Location: Charlotte, North Carolina; candidates should reside within a commutable distance of the assigned territory. Remote-field work combines virtual estimates from home with in-person appointments at body shops and customer locations. Flexible shifts, overtime, irregular hours, and work outside the assigned territory may be required.

Potential starting salary: $63,089.65–$82,000 annually, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance and claims services while using technology to improve customer experiences and support human connections.

What you will do

• Collect vehicle information from repair shops and customers and prepare initial and supplemental repair estimates using photos or in-person inspections.
• Use automated estimating systems to assess vehicle damage, repairability, market value, bid content, and causation.
• Provide technical support to claim handlers on vehicle repair issues.
• Meet with insured customers, explain coverage, and guide them through the claims process.
• Handle inbound and outbound calls with customers and repair shops while resolving inquiries professionally.
• Conduct virtual and mobile field appointments, including inspections that may require stooping, bending, and lifting.

Requirements

• Experience in auto collision repair, auto damage estimating, or auto insurance appraisal.
• Strong customer service, critical-thinking, decision-making, written communication, and verbal communication skills.
• Ability to multitask across technical platforms and demonstrate accountability and resourcefulness.
• Physical agility for evaluating vehicle damage and preparing repair estimates.
• Valid driver's license required.
• Successful completion of required training, licensing examinations, motor vehicle record checks, background checks, and applicable assessments.

Nice to have

• Motor Vehicle Physical Damage Appraiser License.
• Knowledge of CCC One or Mitchell.
• I-CAR Platinum Certification.

Culture & Benefits

• Standard 38:45-hour work week with flexible scheduling based on business needs.
• Health, dental, vision, telemedicine, and mental health coverage, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, mentoring, and employee resource groups.
• Paid time off, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• 401(k) plan with company contributions of up to 7% of salary, financial coaching, and employee assistance programs.

Hiring process

• Complete required pre-employment assessments where applicable.
• Complete required training, proficiency and licensing examinations, motor vehicle record checks, and background checks.