Client Delivery Manager (Fintech)

Location: Hybrid role based at the Berlin office, Germany

Company

hirify.global provides wealth management technology and services for financial institutions, including private banks, wealth managers, investment managers, retail banks, and neobanks.

What you will do

• Ensure end-to-end service delivery coherence across services, teams, and lifecycle phases.
• Identify gaps between client expectations and delivery feasibility, framing structured options for Service Managers.
• Govern non-incident escalations by establishing a clear owner, next step, and decision forum.
• Coordinate pre- and post-delivery governance checkpoints, documenting risks, residuals, and ownership.
• Support post-delivery oversight, identify recurring incidents and regressions, and trigger follow-up such as Problem Management.
• Prepare consolidated risk narratives, trends, escalation readiness, and contextual KPI analysis for governance forums.

Requirements

• Deep understanding of service delivery governance, AMS or SaaS models, and complex operating environments.
• Experience in service delivery, AMS, operations, or complex IT environments, including client-facing work and governance forums.
• Strong stakeholder management skills and the ability to influence without hierarchical authority.
• Structured, factual communication under pressure, including objective framing of trade-offs and risks.
• Proficient written and spoken English and German at B2 level.

Culture & Benefits

• Hybrid and flexible working arrangements are available for most roles.
• Support for work-life balance.
• Inclusive and equal-opportunity work environment.
• Collaborative and supportive culture across global offices.
• Opportunity to work with leading financial institutions and contribute to wealth management technology.