Service Delivery Manager (Airborne Communication Products)

Location: Memmingen, Germany; onsite

Company

Rohde & Schwarz develops and manufactures solutions in test and measurement, technology systems, networks, and cybersecurity for commercial, governmental, and sovereign customers.

What you will do

• Lead end-to-end execution of customer projects and contracts during the in-service phase, balancing cost, quality, timelines, and customer satisfaction.
• Manage service requirements, change topics, impact assessments, documentation, procurement support, and internal capacity planning.
• Coordinate internal departments, external providers, partners, subcontractors, and branch offices as the central point of contact.
• Monitor SLAs and service contracts, prepare management reports, analyze KPIs, and identify optimization opportunities.
• Lead risk, root-cause, variance, problem, and change management activities, including corrective actions and technical or organizational workshops.
• Maintain customer relationships through proactive account management, escalation handling, and regular status reporting.

Requirements

• Degree in a technical or business field, or equivalent professional qualification.
• At least 5 years of project management or leadership experience, preferably in a global organization.
• Experience leading, motivating, and developing technical or disciplinary teams, including performance evaluations and cross-departmental cooperation.
• Excellent analytical, communication, presentation, prioritization, and customer relationship skills.
• Familiarity with support tools and ticketing systems; experience with public-sector clients is beneficial.
• Fluency at C1 level in both German and English, written and spoken, is required.

Culture & Benefits

• Inclusive working environment promoting equal opportunities for people with and without disabilities.
• Work with products and systems supporting secure, connected, and technologically sovereign customer environments.
• Memmingen site activities include electronic assembly, microwave technology, final manufacturing, testing, and shipment of products.

Hiring process

• Submit an application online through the career portal.
• Recruiting support is available through the recruiting team and career chatbot.