Delivery Manager II (Healthcare)

Location: Office location or remote within the USA; able to work 8am–5pm Eastern Time, Monday–Friday. Travel may be required approximately 20%.

Salary: $32.21–$43.26 per hour.

Company

hirify.global is a healthcare business and data automation company providing cloud-based supply chain technology, solutions, analytics, and services to healthcare providers, manufacturers, and distributors.

What you will do

• Manage customer relationships to increase adoption and utilization of Provider Managed Services.
• Support customers and internal teams with escalations, product issues, and technical incident resolution.
• Monitor customer quality metrics, improve performance, and develop re-engagement or KPI improvement campaigns.
• Lead managed services implementations, project kickoffs, launch schedules, and staffing coordination.
• Coordinate with Solutions Delivery, Sales, Customer Success Managers, and other cross-functional teams throughout implementation.
• Create customer presentations, mentor team members, and identify product enhancements and efficiency improvements.

Requirements

• Bachelor’s degree or at least two years of relevant healthcare or account management experience.
• Experience with project management, customer success, training, and/or customer service.
• Advanced Microsoft Excel proficiency and working knowledge of Word and PowerPoint.
• Strong organizational, analytical, problem-solving, time management, and project management skills.
• Excellent verbal and written communication, customer relationship management, and cross-functional collaboration skills.
• Ability to work 8am–5pm Eastern Time, Monday–Friday, with occasional travel.

Culture & Benefits

• Full-time employment with health, vision, and dental insurance.
• Accident and life insurance, 401(k) matching, and paid time off.
• Education reimbursement.
• Work is available from an office or remotely within the USA.