Segment & Propositions Manager

Location: Hybrid, with at least two days per week or 40% of working time at an office in Bristol, Birmingham, Edinburgh, Leeds or Manchester, United Kingdom.

Salary: £61,344–£68,160 per year.

Company

hirify.global is a UK financial services organisation transforming customer experiences through people, data and technology.

What you will do

• Drive performance across retention, engagement, balances, income and customer outcomes for the Later Life customer segment.
• Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decisions.
• Support strategic roadmaps and translate priorities into measurable delivery actions.
• Shape customer propositions, journeys and engagement activity to improve customer and commercial performance.
• Coordinate delivery across product, digital, marketing, servicing, finance and risk teams.
• Embed accessibility, vulnerability and digital inclusion considerations into delivery.

Requirements

• Strong business and commercial insight, critical thinking and data literacy.
• Ability to understand customer needs and translate complex information into practical recommendations.
• Experience building relationships, coordinating activity and influencing stakeholders across complex organisations.
• Confidence working within governance, risk and control frameworks.
• Experience in financial services or another regulated industry.
• Experience with proposition development, customer journey design, customer experience improvement, segmentation, retention or engagement strategies.

Culture & Benefits

• Inclusive workplace focused on diversity, belonging and accessible recruitment.
• Pension contribution of up to 15%.
• Annual bonus subject to Group performance and share schemes including free shares.
• 30 days of holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.