Product Operations Manager (Fintech)

Location: Alderley Edge, United Kingdom; hybrid, with in-person work at an assigned hirify.global office for a minimum of two days per week

Company

hirify.global is a global information and technology business providing products and services for credit, lending, and consumer-focused decision-making.

What you will do

• Own the end-to-end onboarding and implementation process for Monevo UK clients, supporting timely launches, client satisfaction, revenue growth, and operational efficiency.
• Coordinate delivery across Commercial, Product, Technology, Operations, and Client teams as the primary link between clients and internal stakeholders.
• Create and maintain implementation plans, milestones, dependencies, issue logs, responsibilities, and success measures.
• Communicate progress, decisions, risks, issues, and required actions to clients and stakeholders.
• Monitor onboarding performance, produce management information and operational metrics, and identify process improvements that increase delivery consistency and scalability.
• Provide line management, support, and direction to one Product Operations Analyst.

Requirements

• Experience managing client onboarding, implementation, delivery, or operational processes in a technology, fintech, or financial-services environment.
• Experience coordinating complex cross-functional activities and influencing stakeholders at multiple organizational levels.
• Strong organizational, planning, analytical, problem-solving, presentation, and written-communication skills.
• Ability to manage multiple priorities, interpret delivery data, identify risks, resolve issues, and support operational decision-making.
• Ability to create structured onboarding plans, implementation schedules, dependency records, issue logs, reports, and performance metrics.

Nice to have

• Experience in fintech, financial services, credit marketplaces, digital lending, credit bureaus, or consumer lending.
• Understanding of affiliate marketing, lead generation, customer eligibility, or credit-decisioning ecosystems.
• Experience delivering SaaS, API, or other platform-based client implementations.
• Experience applying Agile delivery methodologies and product operating models.

Culture & Benefits

• Flexible working policies designed to support work-life balance and personal responsibilities.
• 26 days of annual leave plus bank holidays, increasing with service.
• Global paid wellness days and an additional birthday day off.
• Contributory pension scheme, employee stock purchase plan, private healthcare, and physical, mental, and financial wellbeing programs.
• Access to diversity forums, communities, and career development opportunities.

Hiring process

• Most recruitment stages are conducted virtually by phone and video.
• Any required in-person interview will be communicated by the recruiter.