Operations Associate (Digital Health)

Location: Berlin, Germany

Salary: €55,000–€65,000 gross per year, depending on experience and qualifications, plus additional benefits.

Company

hirify.global is a digital healthcare company behind Juniper, a weight-management program combining GLP-1 medication, personalised nutrition, movement support, and clinician-led care.

What you will do

• Own and maintain day-to-day operational processes across the German business.
• Troubleshoot issues involving payments, orders, invoices, discounts, verification, referrals, and patient communications.
• Use patient feedback and recurring issues to improve patient journeys and operational processes.
• Track operational metrics, investigate performance changes, and identify root causes of problems.
• Support and deliver initiatives involving new processes, workflows, and ways of working from planning through execution.
• Collaborate with Patient Experience, Product, Tech, Growth, and other teams.

Requirements

• 3–5 years of experience in operations, consulting, startups, marketplaces, digital health, or another fast-moving environment.
• Strong problem-solving skills and comfort working through detailed operational issues.
• Confidence working with data, KPIs, and spreadsheets.
• Organisation, attention to detail, and the ability to manage multiple priorities in an ambiguous, fast-changing environment.
• Fluent English, written and spoken; German is preferred.

Nice to have

• SQL experience.
• Experience in healthcare, consumer technology, marketplaces, or high-growth businesses.
• German language skills.

Culture & Benefits

• Work in a patient-centric healthcare platform operating across Australia, the UK, Germany, Japan, and Canada.
• Flexible working hours and a strong focus on work-life balance.
• Competitive remuneration package with government contributions.
• Regular office parties and team dinners.
• Company merchandise created by the in-house creative team.