Telephone Support Agent (Fintech)

Location: Manchester, UK; hybrid working with 3–4 days per week in the office. New team members work full-time in the office for their first 3 months.

Salary: Starting at £27,100 per year, potentially higher depending on previous financial services experience.

Company

hirify.global is a UK investment platform business providing ISA, pension, dealing, and adviser-supported investment solutions.

What you will do

• Act as the first point of contact for hirify.global and Investcentre customers.
• Handle inbound telephone calls, emails, and secure messages.
• Answer questions and resolve queries across the company’s investment product range.
• Manage customer interactions in line with service level agreements and compliance policies.
• Support customers with patience and empathy, including those who need additional assistance.

Requirements

• Minimum of five GCSEs at grades 9–4 or A*–C, or equivalent, including Maths and English.
• Excellent customer service skills and a polite, professional telephone manner.
• Strong written and verbal communication skills.
• Competence with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.
• Previous contact centre or financial services experience is not required.

Culture & Benefits

• Full training and ongoing support are provided.
• Career development opportunities and paid study support for professional qualifications.
• 40 hours per week on a rota basis, Monday to Saturday between 8am and 9pm; one in three Saturdays from 10am to 2pm and occasional bank holidays when the US market is open.
• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, share schemes, health cash plan, and discounted private healthcare.
• Supportive team environment with learning opportunities, social events, casual dress, and an onsite gym.