L2 Customer Success Manager (PropTech)

Location: Manchester, UK; hybrid working with up to 2 days working from home per week

Salary: £30,000–£36,000 per year, dependent on experience; OTE up to £42,000

Company

hirify.global is a Manchester-based PropTech company founded in 2015 that develops technology for UK estate agencies, including the Spectre instruction-generation tool.

What you will do

• Help clients achieve strong results with Spectre through strategy calls, quarterly business reviews, and training sessions.
• Identify at-risk accounts, lead retention conversations, handle objections, and reduce customer churn.
• Resolve potential customer issues proactively and provide technical support by phone and email.
• Identify and act on upsell and cross-sell opportunities across existing accounts.
• Visit clients in person to build relationships and understand their businesses.
• Share customer feedback with product and business teams and collaborate on new product features.

Requirements

• Experience in Customer Success or customer retention, including retaining customers and handling objections.
• Strong written and verbal communication skills with fluency in English.
• Highly organised, self-motivated, detail-oriented, and able to work independently.
• Strong customer focus and ability to build lasting client relationships.
• Technology proficiency and willingness to quickly learn CRM systems, AI-assisted workflows, and other tools.
• Must be eligible to live and work in the UK and able to perform the specified work.

Culture & Benefits

• Hybrid working with up to two work-from-home days per week.
• £1,000 holiday contribution after the first year and a £500 annual learning and development budget.
• Enhanced maternity, paternity, and adoption pay, mental health support, well-being initiatives, and paid menopause leave.
• Birthday leave, holiday buying scheme, two paid volunteering days, and company and team events.
• Season ticket loans, cycle-to-work scheme, and electric car salary sacrifice scheme.
• Relaxed office environment with office dogs, weekly refreshments, and a focus on inclusive and sustainable working.

Hiring process

• Introductory call with a member of the Talent team.
• In-person interview with the Head of Customer Success and Senior Customer Success Manager.
• Final interview with the Head of Operations and Senior Customer Success Manager.