Customer Service Advisor (Revenues & Benefits)

Location: Hartlepool, United Kingdom. Candidates must demonstrate a pre-existing right to work and travel within the UK.

Salary: up to £26,227.50 per year

Company

hirify.global is part of NEC Corporation and develops technology supporting public services, including government, healthcare, policing, housing, and local authorities.

What you will do

• Process housing and council tax changes, RTI cases, and new claims in line with established procedures.
• Communicate directly with customers by letter, email, and telephone.
• Manage high workloads while meeting KPI, productivity, accuracy, Right Time Indicator, Right Benefit Indicator, and subsidy requirements.
• Deliver work to required standards and deadlines with minimal support.
• Coach and mentor junior colleagues and lead best-practice update sessions.
• Maintain current knowledge through publications, briefings, bulletins, and external training.

Requirements

• Pre-existing right to work and travel within the UK; documentary evidence is required.
• Proven problem-solving skills.
• Good customer service and communication skills.
• Ability to deliver under pressure with a flexible approach to work.
• IT competence, including working with computers and Microsoft Office.
• Self-motivated approach and ability to maintain high accuracy.

Culture & Benefits

• Private medical cover funded for employees, with optional family cover.
• 25 days of paid holiday with the option to buy or sell days.
• Life assurance of four times basic salary and a group pension plan with employer contributions of up to 8.5%.
• Flexible benefits and an employee assistance programme.
• Free access to more than 15,000 LinkedIn Learning courses.
• Opportunities to cross-skill into additional public-sector services and progress internally through senior and management roles.

Hiring process

• Offers are subject to satisfactory vetting and reference checks.
• A Disclosure and Barring Service check may be required depending on the role.
• Reasonable adjustments and accessibility support are available during recruitment.