Customer Retention Specialist (PropTech)

Location: Manchester, UK; hybrid, with up to 2 days working from home per week. Candidates must be eligible to live and work in the UK.

Salary: £30,000–£36,000 per year, dependent on experience; OTE up to £42,000.

Company

hirify.global is a Manchester-based PropTech company founded in 2015, creating technology products for UK estate agencies, including the Spectre prospecting and instruction-generation tool.

What you will do

• Help clients achieve strong results with Spectre through strategy calls, quarterly business reviews, and training sessions.
• Identify at-risk accounts and lead retention conversations, including objection handling.
• Develop creative solutions to resolve customer issues before they escalate.
• Identify and act on upsell and cross-sell opportunities.
• Build client relationships through face-to-face visits and provide technical support by phone and email.
• Share customer feedback with product and business teams and collaborate on new product features.

Requirements

• Experience in Customer Success or customer retention, including customer retention and objection handling.
• Strong written and verbal communication skills; fluency in written and spoken English is required.
• Self-motivated, organised, detail-oriented, and able to work independently.
• Passion for exceptional customer experience and building lasting relationships.
• Tech-savvy and able to learn CRM systems, AI-assisted workflows, and other tools quickly.
• Eligibility to live and work in the UK is required.

Culture & Benefits

• Hybrid working with up to 2 days from home per week.
• £1,000 holiday contribution after the first year and a £500 annual learning and development budget.
• Enhanced maternity, paternity, and adoption pay, mental health support, paid menopause leave, and well-being initiatives.
• Paid volunteering days, birthday leave, holiday buying scheme, and public transport season ticket loans.
• Company off-sites, team events, cycle-to-work scheme, electric car salary sacrifice scheme, and a relaxed dog-friendly office.
• Work on technology for the property industry within a climate-positive company.

Hiring process

• Introductory call with the Talent team.
• In-person interview with the Head of Customer Success and Senior Customer Success Manager.
• Final interview with the Head of Operations and Senior Customer Success Manager.