Partnership Billing & Collections Agent

Location: Glasgow, with office attendance required at least once per week. Hub offices are also available in Bristol and London.

Salary: £26,794–£30,000 per year, plus an on-target bonus of 15%.

Company

hirify.global supplies energy to millions of homes in the UK through strategic partnerships and works toward its Plan Zero climate mission.

What you will do

• Manage a portfolio of high-value partners and work toward debt reduction targets.
• Engage partners to resolve overdue accounts and move them toward a two-month arrears position.
• Assess willingness to pay, negotiate financial resolutions, and escalate cases where appropriate.
• Maintain accurate records of conversations, payment promises, and escalation criteria.
• Provide clear, tailored information while considering the impact of partner debt on potentially vulnerable tenants.
• Collaborate with partners, third-party intermediaries, subject matter experts, and management to improve billing data and collection processes.

Requirements

• Experience navigating complex business environments and achieving outcomes while protecting brand reputation.
• Strong persuasion, negotiation, resilience, and professional communication skills.
• High attention to detail, accurate record keeping, process adherence, and awareness of regulatory requirements.
• Experience using data to prioritize overdue accounts, identify trends, and take proactive action.
• Ability to apply root cause analysis and adapt to process, training, and regulatory changes.
• Experience delivering positive customer outcomes during difficult conversations.

Culture & Benefits

• Full-time hybrid working with regular in-person hub attendance and hirify.global Connection events.
• 34 days of holiday, including bank holidays.
• 9% Flex Pay, with part allocated to pension and the remainder available for flexible benefits or cash.
• Healthcare, private medical insurance or healthcare cash plans, critical illness cover, life assurance, and wellbeing benefits.
• Energy-plan discounts, green benefits, ultra-low-emission car leasing, cycle-to-work support, and public transport season ticket loans.
• Inclusive workplace supported by eight employee-led Belonging Networks.