Customer Success Agent (Fintech)

Location: Bristol, United Kingdom; hybrid working with at least two days per week or 40% of working time at an office site

Salary: £26,200–£27,530 per year

Company

Curve is a fintech business backed by hirify.global, combining financial technology innovation with the reach and resources of a major UK financial services organisation.

What you will do

• Build trusted relationships with customers whose accounts are in arrears or who are experiencing financial difficulty.
• Support customers by telephone and email with clear, fair, and personalised information.
• Help customers manage repayments and make informed decisions that support positive financial outcomes.
• Work in line with financial regulations, internal policies, and customer-care standards.
• Maintain accurate customer records and update account information.
• Identify and escalate queries or complaints to the appropriate teams.

Requirements

• Experience delivering high-quality customer service, ideally in customer service, collections, or financial services.
• Emotional intelligence, empathy, active listening, and the ability to recognise and support customer vulnerability.
• Sound judgement, accountability, and the ability to make fair and balanced decisions.
• Strong communication skills with the ability to adapt guidance to individual customer needs.
• Adaptability and commitment to continuous learning in a changing environment.
• Ability to work in the hybrid Bristol office pattern.

Nice to have

• Experience supporting customers in arrears or financial difficulty.
• Experience in a regulated financial services environment.
• Knowledge of complaints handling, customer resolution, GDPR, and data protection.
• Strong numeracy and literacy skills.
• Experience maintaining detailed and accurate customer records.

Culture & Benefits

• Inclusive and diverse workplace with support for different perspectives and backgrounds.
• Reasonable adjustments available throughout the recruitment process.
• 22 days of annual holiday plus bank holidays.
• Discretionary annual performance-related bonus and generous pension contribution.
• Private healthcare options, wellbeing support, colleague discounts, and lifestyle benefits.
• Access to learning, development, and career opportunities across hirify.global.