Support Operations Specialist

Location: Remote from Tbilisi, Georgia

Salary: Up to $2,000 USD per month before taxes

Company

Стэл is hiring for a remote support operations role focused on user requests, data maintenance, reporting, and client change requests.

What you will do

• Handle incoming user requests and perform daily help desk and support operations.
• Update, amend, merge, and delete data according to internal procedures and user requests.
• Use SQL queries to search, verify, and update database information.
• Identify, log, flag, and escalate issues when required.
• Analyze and adjust Apex reports, communicate with clients, and participate in requirement clarification calls.
• Prepare and maintain test plans and working documentation while participating in the on-call rotation.

Requirements

• Advanced English at C1 level or above, with strong written and verbal communication skills.
• Experience in customer support, help desk, support operations, or a similar role.
• Strong responsibility, attention to detail, proactive work style, and problem-solving skills.
• Ability to multitask, manage competing priorities, meet deadlines, and work independently and collaboratively.
• Ability to interact professionally with users and clients.

Nice to have

• Basic experience with SQL.
• Experience using Zendesk.
• Experience with reporting, test plans, and client change requests.
• Experience communicating with English-speaking clients in an international environment.

Culture & Benefits

• Remote work from Tbilisi.
• B2B contract.
• Full-time employment with participation in an on-call rotation.