Client Support Specialist (Working PT Hours) (SaaS)

Location: Remote, but physical residence in Poland is required, specifically Warsaw or Krakow. The role follows USA weekday hours from 9 AM to 6 PM Pacific Time.

Salary: PLN 110K–PLN 125K plus bonus.

Company

hirify.global provides an AI-powered GRC Intelligence Platform for enterprise audit, risk, ESG, and information security management.

What you will do

• Resolve client questions about product functionality and provide technical troubleshooting through email, live chat, and scheduled video sessions.
• Develop deep product knowledge and explain platform features clearly.
• Collaborate with engineering and product teams to escalate issues and share client feedback.
• Use AI tools and internal knowledge bases to draft responses, summarize tickets, and identify recurring issues.
• Identify trends in client feedback and recommend improvements to the user experience.

Requirements

• C1 or Advanced-High English proficiency is required.
• Physical residence in Poland, specifically Warsaw or Krakow, is required.
• Availability for the 9 AM–6 PM Pacific Time shift is required.
• At least 3 years of SaaS or technology Tier 1 customer support experience is required.
• Experience diagnosing and resolving technical issues with empathy and patience.
• Excellent written, verbal, phone, email, and online communication skills, plus a bachelor's degree or equivalent experience.

Nice to have

• Accounting and audit knowledge.
• Experience with helpdesk ticketing systems, especially Zendesk.
• C1 or Advanced French proficiency.

Culture & Benefits

• Monthly work-from-home allowance, varying by location.
• Statutory benefits, annual leave, and holidays based on location and eligibility.
• Competitive compensation and bonus program.
• Employee resource groups and opportunities for team and company-wide gatherings.
• Values include customer obsession, resilience, innovation, collaboration, and continuous growth.