Support Analyst (2nd Shift)

Location: Chicago, Illinois, United States; 5pm–2am CST shift. The role is primarily remote, with in-office work also mentioned.

Salary: $59,500–$70,000 annual base range for Illinois-based roles, with additional on-call and holiday overtime pay according to policy and applicable law.

Company

hirify.global develops software technologies for AI, processing, review, and eDiscovery workflows.

What you will do

• Respond to customer inquiries, troubleshoot technical issues, and provide timely support across the hirify.global software suite.
• Own support tickets from initiation through resolution and follow up with clients after closure.
• Configure and test hirify.global AI, Processing, and Review technologies to meet client requirements.
• Create and maintain SQL scripts for reporting, data access, and additional product functionality.
• Collaborate with internal and external teams to develop client service applications and installation packages.
• Help maintain cloud-based services, automate maintenance and reporting, and contribute to documentation and knowledge-base content.

Requirements

• College degree in Computer Science, Information Systems, or a related field.
• 4–7 years of professional experience.
• Familiarity with client-server architecture, a modern programming language, and SQL scripting.
• Excellent written and verbal communication, attention to detail, documentation, problem-solving, and follow-through.
• Ability to work the 5pm–2am CST shift and support the Chicago-based role.
• Ability to learn and understand new technologies quickly.

Nice to have

• eDiscovery experience.
• Familiarity with Azure or AWS.
• Programming experience and enthusiasm for learning new technologies.

Culture & Benefits

• Collaborative customer support environment focused on communication, responsiveness, and shared success.
• Primarily remote work with tools and support for effective virtual collaboration, alongside in-office work.
• 401(k) matching program.
• Medical, dental, vision, HSA/FSA, life insurance, and disability benefits.
• Paid holidays, vacation, sick and personal days, dependent-care FSA, and childbirth recovery and bonding leave.