Customer Service Representative (Bilingual – English/Spanish)

TL;DR

Customer Service Representative (Bilingual – English/Spanish) (NEMT): Supporting members, medical facilities, transportation providers, and health plans by scheduling non-emergency medical transportation and resolving service issues with an accent on bilingual communication, eligibility verification, and compassionate member support. Focus on accurately documenting trip details, assessing additional needs, and coordinating real-time solutions for diverse communities.

Location: Remote, Texas, United States

Company

hirify.global is a technology and services company improving access to healthcare through non-emergency medical transportation.

What you will do

• Handle inbound calls from members, medical facilities, transportation providers, and health plans in English and Spanish.
• Gather and enter trip information accurately to support successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Answer questions about transportation services and document concerns and complaints.
• Assess additional member needs and escalate issues when appropriate.
• Collaborate with internal departments to resolve real-time service problems.

Requirements

• High school diploma or equivalent.
• At least one year of inbound call center experience in a high-volume environment.
• Fluency in English and Spanish, both verbal and written, is required.
• Accurate typing speed of at least 35 words per minute.
• Strong communication skills and the ability to remain calm in high-stress situations.
• Ability to work flexible shifts, pass a criminal background check, and complete sanctions screening.

Nice to have

• Experience with Medicaid, Medicare, or non-emergency medical transportation guidelines.
• Knowledge of health insurance programs and benefits.
• Experience serving geographically and culturally diverse populations.

Culture & Benefits

• Supportive, mission-driven work environment focused on equitable access to care.
• Career growth and development opportunities.
• Competitive hourly pay and quarterly performance-based incentive opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, paid sick leave, and paid company holidays.