Account Manager (AI/SaaS)

Location: On-site in Mechelen, Belgium. Candidates must already hold a permanent work and residence permit for Belgium.

Company

hirify.global provides a platform connecting customer conversations, customer data, payments, marketing, customer service, and Agentic AI.

What you will do

• Own and grow a portfolio of existing Belgian B2B clients.
• Identify upsell and cross-sell opportunities and build relationships with stakeholders up to C-level.
• Advise clients across e-commerce, technology and media, logistics, finance, telecommunications, utilities, and government.
• Help clients adopt new communication channels, conversational messaging, Agentic AI, and other hirify.global platform capabilities.
• Resolve client challenges, coordinate internal solutions, and ensure customers receive value from their investments.
• Experiment with AI, automation, and tools such as Claude Cowork to improve account management processes.

Requirements

• Bachelor's or master's degree in business, sales, IT, or a related field.
• Approximately 3–4 years of relevant commercial or account management experience, including managing or growing B2B accounts.
• Strong communication and presentation skills with a client-first mindset.
• Full fluency in Dutch, French, and English.
• Genuine interest in building long-term client relationships with a commercial focus.
• Curiosity about AI and experience experimenting with tools such as ChatGPT or Copilot.

Nice to have

• Experience in CPaaS, SaaS, technology, or AI.

Culture & Benefits

• Three-day global onboarding program at the headquarters in Breda.
• Sales Incentive Plan with performance bonuses.
• Company car, fuel coverage, laptop, and mobile subscription.
• Group insurance, hospitalization insurance, meal vouchers, and 26 vacation days.
• Professional development through CM Academy, Udemy courses, meetups, and development programs.
• Employee share purchase program, vitality activities, and team events.

Hiring process

• Initial call with the recruitment team.
• Office visit and meeting with the team, followed by a meeting with the founder or COO.
• Offer stage.