SMB Account Manager

Location: London, UK; hybrid work with 2 days per week in the London office and remote flexibility on other days

Company

hirify.global provides European B2B data and sales intelligence that helps revenue teams discover, connect with, and engage qualified decision-makers.

What you will do

• Manage a portfolio of SMB customers across onboarding, retention, renewals, and expansion.
• Lead commercial onboarding by aligning stakeholders on goals, success metrics, adoption, and time-to-value.
• Drive customer adoption and demonstrate product impact and ROI through structured conversations and tailored demos.
• Own renewals, identify risks early, and execute expansion opportunities based on customer value.
• Lead pricing, contracting, and commercial negotiations.
• Maintain accurate Salesforce forecasts, pipelines, and account data while collaborating with Sales, Customer Success, and Enablement.

Requirements

• Proven experience meeting or exceeding revenue targets.
• Experience managing an existing book of business.
• Strong commercial acumen in renewals, expansion strategy, prioritisation, and negotiation.
• Customer-centric approach focused on long-term partnerships and measurable outcomes.
• Strong organisation, operational discipline, follow-through, and stakeholder management skills.

Culture & Benefits

• Inclusive, diverse, and supportive workplace.
• Hybrid work model with flexibility to work remotely outside required office days.
• Culture focused on shared ownership, deep customer understanding, and celebrating impact.
• Collaborative environment that supports, challenges, and inspires colleagues.