Senior Account Manager (SaaS)

Location: Remote; candidates must be based in the UK or Ireland.

Salary: $144,400–$228,500 OTE annually, depending on experience and market rates.

Company

A SaaS platform that helps more than 8,000 companies deliver automated email, push notification, in-app messaging, and SMS communications using real-time behavioral data.

What you will do

• Own the commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
• Drive adoption by identifying new use cases, communicating customer value, and clearly articulating ROI.
• Forecast renewal and expansion pipelines using a clear and repeatable methodology.
• Build trusted relationships with operators, Directors, and VPs across customer organizations.
• Partner with Customer Success on account health and Sales on expansion opportunities.
• Coordinate with Legal and Finance on complex renewals and cross-functional deal execution.

Requirements

• 5+ years of experience in senior account management, sales, or a related SaaS commercial role with direct revenue ownership.
• Experience managing approximately $5M in ARR, primarily across the mid-market segment.
• Demonstrated success growing customer spend through adoption and value-based expansion.
• Ability to explain and apply a personal forecasting methodology.
• Comfort working with usage data, health scores, and self-built dashboards.
• Strong communication skills with technical and non-technical stakeholders; must be based in the UK or Ireland.

Culture & Benefits

• Inclusive, empathetic, transparent, and responsibility-oriented work environment.
• Medical, dental, vision, mental health, and supplemental insurance premiums fully covered for employees and their families.
• 16 weeks of paid parental leave and unlimited paid time off.
• Remote work and wellness stipends.
• Professional development budget.

Hiring process

• 30-minute video call with a recruiter, followed by a 45-minute call with the hiring manager.
• Take-home assignment and a one-hour assignment review with the team.
• Final candidates complete a background check and employment verifications.