Associate Technical Support Consultant (IT Young Graduate Program) (Payroll & HR)

Location: Ebene, Mauritius

Company

hirify.global provides payroll and HR services and solutions supporting the full employee journey, from payroll processing to talent development.

What you will do

• Resolve Level 1 and Level 2 connectivity incidents and application support requests in line with SLAs, timelines, and quality standards.
• Analyse incidents, implement workarounds, monitor application performance, and identify optimization opportunities.
• Perform root cause analysis for recurring issues and collaborate with technical teams on long-term solutions.
• Manage, document, and escalate tickets while communicating incident progress and resolutions to stakeholders.
• Handle basic access management tasks, provide reporting, and support the team with incoming requests.
• Follow schedules, data protection requirements, security protocols, and company procedures.

Requirements

• Proficiency in French and English with strong verbal and written communication skills.
• Degree or bachelor's qualification in Information Technology or a related field is preferred.
• Ability to manage multiple support requests, prioritize effectively, work independently, and meet SLAs.
• Customer-service orientation, attention to detail, sound decision-making, and strong organizational and time-management skills.
• Proficiency in Microsoft Excel, Word, Outlook, and internet tools.
• Ability to learn quickly and work with minimal supervision.

Nice to have

• Knowledge of ticketing systems such as Salesforce or Helpdesk.
• Technical experience involving customer interaction.
• Functional payroll knowledge or interest in learning the payroll and HR domain.
• Knowledge of SQL.

Culture & Benefits

• Annual, study, maternity/paternity, wedding, compassionate, and other leave options from day one.
• Medical insurance fully paid for the employee and two dependents, with upgrade and subsidized parent coverage options.
• Monthly transport allowance, home internet allowance, and mobile voucher eligibility.
• Learning opportunities through an individual development plan and professional training.
• Annual performance and remuneration reviews, a company bonus, career break options, and career growth opportunities.
• Workation from an hirify.global location for up to four weeks per year in the EU.

Hiring process

• Salary range information is shared during the initial Talent Acquisition interaction by phone or email.
• Successful candidates must submit a recent Certificate of Character and undergo a background check.