Technical Support Specialist (French Speaker)

Location: Istanbul, Turkey; on-site

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer engagement platform with customer data, personalization, and journey orchestration capabilities.

What you will do

• Support technical relationships with partners using hirify.global One products and services.
• Coordinate with Customer Success Managers to ensure a seamless partner experience.
• Troubleshoot technical issues, review partner queries, and develop creative solutions.
• Help partners overcome technical challenges and expand their use of the hirify.global One platform.
• Share partner feedback with the Product team to improve processes and product offerings.
• Meet response-time and issue-resolution SLAs.

Requirements

• Bachelor’s degree in business, communication, programming, engineering, or a related field.
• At least 1 year of experience supporting a software product, ideally in SaaS, MIS, or software development teams.
• Fluent written and verbal French and English; work with French-speaking clients.
• Strong responsibility, accountability, timely communication, and systematic follow-up.
• Problem-solving mindset, positive attitude, and good debugging and troubleshooting skills.
• Knowledge of HTML, CSS, or other programming languages is a plus.

Nice to have

• Turkish language skills.
• Knowledge of HTML, CSS, or other programming languages.

Culture & Benefits

• Monthly meal allowance and private health insurance.
• Yoga classes, running and cycling clubs, and nutrition workshops.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and Neoskola.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Diverse international environment with colleagues from more than 50 nationalities, plus ESOP eligibility.
• Team events, global retreats, volunteering, and social-impact projects.