L1 Application Support Representative

Location: Belgrade, Serbia; rotating shifts included

Company

hirify.global is a global commerce technology company providing unified commerce platforms, payment capabilities, and services for retailers and restaurants.

What you will do

• Respond to support requests through ticketing systems, email, and phone.
• Troubleshoot and resolve basic application issues using established procedures.
• Assist users with application access, configuration, and functionality questions.
• Provide customer updates and maintain accurate ticket documentation.
• Escalate complex issues and follow incident, request, and problem management processes.

Requirements

• 0–2 years of experience in application support, technical support, help desk, or customer service.
• Basic understanding of application support and troubleshooting.
• Familiarity with web-based, client-server, and cloud applications.
• Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and user access management.
• Ability to review application logs and error messages.
• Strong customer service, communication, problem-solving, organizational, and multitasking skills.

Nice to have

• Basic database and SQL knowledge.
• Experience with enterprise applications, CRM, or ticketing systems.

Culture & Benefits

• Full-time employment with rotating shifts.
• Inclusive workplace committed to equal employment opportunity and a globally diverse environment.
• Employment is conditional upon passing applicable screening criteria.