Application Support Engineer | SQL & ITSM

Location: Vila Nova de Gaia, Portugal. Hybrid work.

Company

hirify.global is a global business and technology transformation partner delivering engineering, software, and digital services across more than 50 countries.

What you will do

• Provide first-line application support for business-critical applications.
• Manage incidents, service requests, and escalations through ITSM platforms such as EasyVista.
• Investigate functional and technical issues using application analysis and SQL queries for data validation and minor database updates.
• Monitor application performance and SLA compliance.
• Manage defects, enhancements, and support activities in Jira and Azure DevOps.
• Produce service reports and metrics while contributing to process improvement, automation, and scripting initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 3+ years of experience in IT support, helpdesk, application support, or a similar role.
• Strong SQL knowledge for data analysis, troubleshooting, and basic database maintenance.
• Experience with ITSM tools such as EasyVista and ticket management platforms including Jira or Azure DevOps.
• Knowledge of ITIL practices, business process analysis, and service management methodologies.
• Strong problem-solving, communication, and stakeholder management skills.

Nice to have

• Experience with operational reporting, service metrics monitoring, and automation or scripting tools.

Culture & Benefits

• Multicultural and inclusive work environment.
• Supportive atmosphere focused on work-life balance.
• Career growth programs, training, and technology certifications.
• National and international projects.
• Health and life insurance.
• Referral program with bonuses and access to office facilities.