Application Support Analyst

Location: London, UK

Company

SS&C is a financial services and healthcare technology company headquartered in Windsor, Connecticut, with more than 27,000 employees across 35 countries.

What you will do

• Monitor production services and provide first-line support to Calastone customers.
• Resolve service incidents and pursue issues through to root-cause identification.
• Support client onboarding by coordinating production requirements, implementation activities, and pre-production checks.
• Work with the QA team on testing cycles and gain pre-release knowledge of new functionality.
• Create and maintain knowledge-base content to reduce escalations to second-line support.
• Collaborate with customers, project staff, Client Delivery, QA, and internal technical teams to improve service quality.

Requirements

• Technical background with experience in databases and SQL, including creating and running queries.
• Experience with application support and operations in a client-facing financial environment.
• Knowledge of one or more of MQ, SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication and certification techniques, or secure FTP environments.
• Experience with project delivery lifecycles and industry best practices.
• Business-level written and spoken English and Italian are essential.
• Ability to work alternative shift patterns, including occasional night shifts, weekends, and Bank Holidays.

Nice to have

• Knowledge of ITIL.
• Knowledge of Salesforce.
• Spanish language skills.

Culture & Benefits

• Shift options include early, regular, and late schedules.
• Occasional weekend and Bank Holiday work is compensated with time off in lieu or payment at the approved daily rate.
• Collaborative work in a multidisciplinary environment with a strong focus on quality, professionalism, and integrity.
• Opportunity to contribute to general business and service improvement.