Service Desk Agent (Intern)

Location: Singapore; Singapore Citizens only

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Log, validate, and diagnose technical issues across customer products and applications.
• Gather information, investigate incidents, troubleshoot problems, and provide timely solutions.
• Escalate incidents to the appropriate resolution teams when required.
• Manage tickets and escalations in line with agreed service level agreements.
• Maintain accurate incident documentation and stakeholder communication.
• Gain practical exposure to Wintel, UNIX, virtualization, and cloud computing technologies.

Requirements

• Currently enrolled in a Diploma or Degree program in a computer-related discipline at a recognized college or university.
• Singapore citizenship is required.
• Proficiency with Microsoft Office applications.
• Basic knowledge of desktop operating systems, common software applications, PC hardware, networking concepts, and Internet technologies.
• Strong oral and written communication, analytical, research, multitasking, and coordination skills.

Culture & Benefits

• Six-month internship with an intake in April or May 2026.
• Hands-on exposure to enterprise IT operations and infrastructure technologies.
• Collaborative environment focused on developing and nurturing talent.
• Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, work styles, and life circumstances.
• Inclusive environment designed to support individual growth.