Director Client Management (Payments)

Location: London or Newport, United Kingdom; hybrid working

Salary: £107,304–£126,240 per year

Company

hirify.global is a major UK banking group investing in people, data and technology to transform financial services for customers and clients.

What you will do

• Lead, line manage and develop client managers across Merchant Services, Commercial Cards and Open Account products.
• Coordinate account planning, stakeholder mapping, service reviews, retention activity, pipeline management, forecasting and growth tracking.
• Act as a senior merchant services specialist across acquiring, acceptance models, payment flows, gateways, scheme considerations, risk and operating models.
• Identify connected opportunities across Commercial Cards, supply chain finance and receivables purchase.
• Partner with Product, Sales, Coverage, Go-to-Market, Risk, Operations, Technology, Legal and Compliance teams on client outcomes and commercial growth.
• Own portfolio prioritisation, pipeline governance, renewals, RFP support, negotiation preparation and escalation of material client risks or opportunities.

Requirements

• In-depth knowledge of merchant services, including merchant acquiring, acceptance models, payment flows, gateways and complex merchant risk dynamics.
• Direct client management experience in merchant services, including relationship management, issue resolution and commercial or service outcomes.
• Working knowledge of Commercial Cards and understanding of Open Account solutions, including supply chain finance and receivables purchase.
• Proven people leadership experience managing client managers across multiple product areas.
• Strong commercial judgement across pricing, renewals, RFPs, negotiations, retention and sustainable income growth.
• Excellent stakeholder management, influencing, communication and cross-functional delivery skills.

Nice to have

• Experience leading client management teams across multiple transaction banking product areas.
• Experience with cross-product growth strategies across merchant services, cards and trade or Open Account solutions.
• Exposure to competitive RFPs, tenders or complex renewals involving payments, acquiring, cards or working-capital propositions.
• Understanding of risk, conduct and operational resilience across payments and receivables-related solutions.

Culture & Benefits

• Inclusive working environment focused on belonging, diversity and accessibility.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares.
• 30 days of holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.