Senior Analyst, Sales Operations

Location: New York, New York, United States; hybrid schedule with 3 days in the office per week. Thursdays are required in the office, while the other two office days are flexible.

Salary: $79,488–$104,328 per year, plus performance bonuses and employee benefits.

Company

Health insurance company built around a full-stack technology platform and focused on improving the member experience.

What you will do

• Manage implementation and onboarding operations for distribution partners so they can sell and enroll health insurance products.
• Identify gaps in sales processes and recommend improvements across sales channels.
• Provide advanced support for complex escalations, identify root causes, and coordinate resolutions across the organization.
• Serve as a subject matter expert for Sales, Operations, and Marketing staff and contribute to cross-functional projects.
• Monitor operational metrics and communicate trends and insights to management.
• Ensure compliance with applicable laws and regulations.

Requirements

• 3+ years of experience in operations or a relevant field.
• 3+ years of experience working on projects with a team-based approach.
• Experience using basic SQL queries to retrieve data from databases.
• Ability to work from the New York office 3 days per week, including Thursdays.

Nice to have

• Experience with CRM and sales operations tools such as Salesforce or Zendesk.
• Experience in healthcare or insurance.

Culture & Benefits

• Medical, dental, and vision benefits.
• Unlimited vacation program, paid sick time, and 11 paid holidays.
• Paid parental leave and paid wellness time with reimbursements.
• 401(k) participation, life insurance, and disability insurance.
• Inclusive workplace focused on belonging and equal opportunity.