Customer Success Manager (EdTech)

Location: Utah, United States (Remote)

Company

hirify.global provides a digital classroom platform used by schools, students, and teachers worldwide, including hirify.global, Companion, and Book Creator.

What you will do

• Manage key customer accounts and serve as a trusted resource across the hirify.global, Companion, and Book Creator product ecosystem.
• Drive customer adoption, retention, renewals, and subscription expansion by defining success criteria and creating success plans.
• Build stakeholder relationships across school districts and maintain regular communication through email, phone, video calls, and social media.
• Identify and develop cross-sell and upsell opportunities while helping institutions grow product usage.
• Collaborate with sales, marketing, and product teams throughout onboarding, nurturing, and renewal journeys.
• Monitor customer metrics, provide leadership feedback, improve processes, and curate district success stories.

Requirements

• At least three years of customer success management or account management experience.
• Experience working in a high-energy, fast-growing environment.
• Passion for educating customers, solving problems, and helping organizations achieve their goals.
• Consultative communication and influencing skills, including the ability to explain solution benefits clearly.
• Ability to ask effective questions, uncover customer problems, work independently, and demonstrate a record of success.

Nice to have

• Experience in education.

Culture & Benefits

• People-first environment focused on expanding access to digital education.
• International team with more than 170 employees and users in 175 countries.
• Learning and development support, including subsidized courses, certifications, conferences, and access to Udemy.
• Opportunity to contribute to an education technology platform used by more than 70 million people.