Technical Product Support Engineer III (Semiconductor)

Location: Hillsboro, Oregon, United States; international and domestic support with approximately 50% travel. Relocation eligible.

Salary: $96,000–$132,000 per year

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Provide technical support for customer equipment, including escalations, fleet performance, installations, improvement programs, and upgrades.
• Act as the technical escalation link between customers, field engineers, technicians, product support personnel, and internal divisions.
• Support alpha and beta site installation, operation, calibration, service, and testing of new hardware, software, and processes.
• Initiate and review engineering change orders and communicate approved fixes to field teams.
• Generate and present system performance metrics, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Create, review, and present technical improvement, upgrade, support-plan, CEN, and BKM documentation and ensure field implementation.

Requirements

• Conceptual and practical expertise in the relevant technical discipline, with basic knowledge of related disciplines.
• Knowledge of technical best practices and how the discipline integrates with other functions.
• Ability to solve complex problems by analyzing information from multiple sources and applying sound judgment.
• Ability to explain difficult or sensitive technical information and build consensus.
• Ability to support international and domestic customers with approximately 50% travel.
• Ability to act as a resource for less experienced colleagues and lead small projects.

Culture & Benefits

• Supportive work environment focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus compensation and stock awards.
• Regular full-time employment with travel required.