Medical Field Service Engineer (MedTech)

Location: Castlebar, Mayo; territory covering the Midlands, South and South West of Ireland, with frequent travel within the assigned region and occasional travel across the UK, Ireland, and Europe.

Salary: Competitive total compensation package.

Company

Healthcare technology company focused on products and services that help save and sustain lives.

What you will do

• Install, service, repair, and maintain hirify.global and Hillrom medical products.
• Build customer and partner relationships and provide technical support for inbound customer and patient calls.
• Record service activity accurately and close work orders within the same day.
• Maintain and document assigned calibration equipment.
• Act as the technical expert for customers, account managers, and engineers, including support for critical product issues.
• Provide technical feedback for contracts and tenders and review service metrics to maximize service levels.

Requirements

• Degree, equivalent experience, HNC/HND, or equivalent qualification in a relevant engineering field such as medical technology, electronics, or mechanical engineering.
• In-depth practical experience in a relevant technical or engineering field, including work against critical metrics and deadlines.
• Strong technical problem-solving, communication, organization, prioritization, and attention-to-detail skills.
• Good proficiency in Microsoft Office, including Outlook and Excel, and general IT knowledge covering connectivity, device network integration, wireless protocols, mobile networks, software support, and cybersecurity standards.
• Experience managing and engaging with customers.
• Full UK/Ireland driving licence; availability for lone working and 24-hour on-call participation where required.

Culture & Benefits

• 12-month fixed-term contract covering an employee's sick leave.
• Professional development opportunities and relevant product training.
• Competitive total compensation package.
• Strong focus on work-life balance.
• Culture based on courage, trust, collaboration, ownership, and accountability.