Support & Implementation Specialist

Location: Remote, work-from-home; systems may be deployed remotely or potentially on-site at client locations. hirify.global is located in Commerce, Michigan, United States.

Salary: $50,000–$70,000 per year based on experience, plus performance-based bonuses.

Company

hirify.global is a fast-paced software development company creating and supporting workplace business solutions.

What you will do

• Serve as the primary client contact throughout implementation and provide support by phone, web conference, email, and chat.
• Coordinate project timelines and milestones with clients, project managers, and technical teams.
• Configure and install EIOBoards, visitor management systems, digital display boards, and mustering solutions remotely or potentially on-site.
• Train client staff and provide ongoing support after deployment.
• Document implementation processes, client requirements, and project progress while improving the knowledge base.
• Investigate technical issues, gather post-implementation feedback, and contribute to product improvements.

Requirements

• Bachelor’s degree in a related field, or at least two years of related experience and/or training, or an equivalent combination.
• Strong problem-solving, critical-thinking, written, and verbal communication skills.
• Hands-on knowledge of computer systems, software applications, and IT infrastructure.
• Ability to manage multiple implementation projects, work independently, and deliver results with minimal supervision.
• Customer-focused, adaptable, proactive, and eager to learn.

Nice to have

• Software development, SQL, or testing experience.
• Experience with ticketing systems and Windows Server.
• Experience installing, configuring, and imaging Windows desktops.
• Knowledge of HTML, CSS, and JavaScript.

Culture & Benefits

• Remote, work-from-home position with a flexible working schedule.
• Performance-based bonuses.
• Two weeks of paid time off, increasing with tenure.
• Eight to ten paid holidays per year.
• 401(k) with company matching and health, dental, and vision insurance.
• Collaborative environment focused on continuous learning, initiative, and customer success.