Deployment Success Manager (AI)

Location: On-site in New York or San Francisco preferred; remote candidates considered case by case. Approximately 10% travel is expected based on client needs and cross-team collaboration.

Salary: $130,000–$180,000 annually, plus equity and a 401(k) plan. The range applies to New York City-based staff and may vary by location.

Company

hirify.global is building an AI-native operating system for regulated finance, beginning with mortgage servicing, and operates its own mortgage servicing business while deploying hirify.globalOS across the industry.

What you will do

• Own clients' post-go-live operational success and ongoing business-unit-level relationships.
• Build and monitor operational health dashboards with analytics to identify issues in correctness, timeliness, and efficiency.
• Investigate root causes through data analysis and direct operational shadowing, then drive durable resolutions.
• Help clients develop SOPs and operating processes, address training and configuration gaps, and escalate product needs to R&D.
• Develop staffing models, support right-sizing decisions, and identify opportunities for product adoption, loan or FTE growth, and expansion.
• Lead business updates and executive business reviews while serving as a two-way conduit between clients and product and engineering teams.

Requirements

• Track record of driving operational outcomes in complex environments such as strategy consulting, banking, product operations, business operations, or startups.
• Strong analytical and quantitative problem-solving skills, including the ability to decompose ambiguous operational issues.
• Practical comfort using SQL, data, dashboards, and AI tooling to answer questions and improve workflows.
• Demonstrated AI fluency, including restructuring workflows around AI and coding agents.
• Clear communication with operators, executives, engineers, and other technical and non-technical stakeholders.
• Bachelor's degree required.

Nice to have

• Experience in mortgage servicing, financial services, healthcare, government, or another regulated and operationally intense industry.
• Experience with post-implementation success, workflow design, staffing models, or large-scale business reviews.

Culture & Benefits

• Ownership of measurable client outcomes rather than ticket queues or passive account management.
• Comprehensive medical, dental, and vision benefits.
• Flexible paid time off, sick days, and 11 company holidays.
• Paid 12-week bonding leave for birthing and non-birthing parents.
• Learning and development opportunities, regular review cycles, and 360-degree feedback.
• Commuter benefits and quarterly budgets for team and company outings.

Hiring process

• Level is assessed between Deployment Success Senior Associate and Deployment Success Manager based on prior experience and interview performance.
• Recruiting communication is sent only from hirify.global.com email addresses, and personally identifiable information is not requested during interviews.