Service Delivery Manager (Benefits Administration)

Location: Remote within the United States; standard working hours are 8 AM–5 PM Central Time.

Salary: $90,000–$100,000 per year, excluding benefits and potential bonuses.

Company

hirify.global provides cloud-based benefits administration technology and services for companies, their employees, and HR teams.

What you will do

• Manage the implementation, configuration, maintenance, and optimization of client benefits administration websites.
• Configure benefit plans, eligibility rules, rates, permissions, site content, and annual program changes.
• Test client sites and system functionality, track issues, and drive timely resolution.
• Coordinate deliverables with product management, development, call center, sales, marketing, and clients.
• Research client inquiries, triage tickets within 24 hours, and maintain ownership through resolution.
• Lead client meetings, demonstrations, process improvements, special projects, and team knowledge sharing.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of direct client-facing and/or associate or analyst experience, including 2+ years of project management.
• Benefits administration experience with knowledge of benefit plans, eligibility, enrollment, and client benefit programs.
• Hands-on experience configuring benefits administration platforms, including plans, eligibility rules, rates, permissions, and site settings.
• Technical, analytical, problem-solving, communication, and client service skills.
• Proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables.

Nice to have

• Experience with HR technology or SaaS-based benefits administration platforms.
• Experience in professional services or client implementation environments.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Health, dental, and vision benefits.
• Employer-sponsored retirement savings plans.
• Performance-based incentives and a comprehensive compensation package.
• Professional development, training, wellbeing resources, and career growth opportunities.
• Collaborative culture focused on accountability, service quality, inclusion, and continuous improvement.