Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing long-term relationships with enterprise clients to maximize platform adoption and growth with an accent on strategic guidance and product adoption. Focus on leveraging data to demonstrate value, resolving complex technical escalations, and identifying upsell opportunities.

Location: Hybrid in Casablanca (4 days office, 1 day home)

Company

hirify.global is a scaling SaaS unicorn specializing in order management for the global tech industry.

What you will do

• Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones.
• Collaborate cross-functionally with Enterprise Account Managers and Support teams to resolve complex issues.
• Monitor customer usage and leverage data to demonstrate platform value and improve adoption rates.
• Act as an escalation point for complex technical and non-technical queries, ensuring timely resolutions.
• Identify potential upsell opportunities and support renewal management to ensure revenue growth.

Requirements

• Professional fluency in English and French.
• 2+ years of experience in customer-facing roles such as Customer Success, Account Management, or Customer Support.
• Experience working within a SaaS environment.
• Analytical mindset with the ability to leverage data analysis tools to measure customer health.
• Proficiency with Google Suite and Zoom.
• Must be based in Casablanca to support the hybrid work model.

Nice to have

• Experience with Planhat and HubSpot.

Culture & Benefits

• Dedicated learning budget for continuous skill expansion.
• Opportunity to contribute to a rapidly scaling SaaS unicorn.
• Collaborative environment with a diverse, international team.
• Culture of innovation featuring weekly product releases and new features.
• Regionally tailored compensation and benefits packages.