Customer Success Manager (SaaS)

3 000 - 3 700€

Формат работы

hybrid

Тип работы

fulltime

Грейд

middle

Английский

Страна

Finland

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (SaaS): Managing the full customer lifecycle for a sales enablement platform with an accent on onboarding, adoption, retention, expansion, and data-driven value delivery. Focus on monitoring customer health, preventing churn, leading QBRs, and improving cross-functional customer success processes.

Location: Finland (hybrid); candidates must be based in Finland and have authorization to work there.

Salary: €3,000–€3,700 monthly base salary, plus quarterly bonuses and benefits.

Company

hirify.global is a sales enablement SaaS platform that helps sales and marketing teams manage, find, present, and share content for effective customer interactions.

What you will do

Manage a portfolio of customers across Europe and North America throughout onboarding, adoption, retention, and expansion.
Lead onboarding and training for new users and customer teams.
Create customer success plans based on business goals and usage data.
Monitor customer health, address risks, and prevent churn.
Drive upsell, cross-sell, renewals, and expansion opportunities in partnership with Sales.
Run data-driven QBRs, advocate for customer needs, and improve CS processes, playbooks, and workflows.

Requirements

2–4 years of experience in Customer Success, Account Management, or Sales in a SaaS/B2B environment.
Strong understanding of retention, NRR, usage patterns, and churn drivers.
Technical curiosity and confidence working with software, CRM, and customer success tools.
C1 or native English plus proficiency in German, French, or Dutch.
Based in Finland with Finnish work authorization through citizenship, residency, or a valid permit.

Nice to have

Experience with HubSpot.
Background in Customer Success, Sales, or a related commercial role.

Culture & Benefits

Hybrid work with flexible hours and a time-bank system.
Extended healthcare, leisure-time insurance, and Smartum lunch, sports, culture, and massage benefits.
Personal development opportunities during working hours.
Collaborative, empathetic, outcomes-driven, and fair working culture.
Autonomy, leadership support, coaching, feedback, and shared knowledge.

Hiring process

Introductory call with the Hiring Manager.
Optional case exercise, followed by leadership and team interviews.
Final HR discussion covering benefits, expectations, and company culture.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →