Customer Success Manager (Italian & Global Markets)

Location: Remote from Italy or Spain

Company

hirify.global builds hospitality SaaS that helps lodging providers increase revenue and direct bookings, serving more than 4,000 clients across 40+ countries.

What you will do

• Drive customer retention, account expansion, upselling, and cross-selling to increase recurring revenue.
• Manage a high volume of customer calls, video meetings, demos, and outreach.
• Improve product adoption through customer training, regular check-ins, and strategic business reviews.
• Analyze customer behavior, product usage, and business data to identify growth and optimization opportunities.
• Reduce churn through proactive problem-solving and tailored customer success strategies.
• Collaborate with sales, marketing, and product teams while improving customer success processes and automation.

Requirements

• 3–5 years of experience in a SaaS company in customer success, account management, or sales, with demonstrated upselling and cross-selling results.
• Experience driving revenue expansion, exceeding targets, analyzing customer data, and tracking KPIs.
• Proficiency with CRM tools such as Salesforce or HubSpot.
• Strong understanding of customer success methodologies and a customer-centric, sales-oriented approach.
• Italian at mother-tongue level and English at C1 level required.

Nice to have

• Portuguese or French.
• Experience in travel, tourism, or hospitality, including PMS, OTAs, or channel managers.

Culture & Benefits

• Remote working in a small, high-performing team.
• Fast-paced environment with opportunities for continuous growth and learning.
• Open culture that encourages ideas, bold decisions, and learning from mistakes.
• Software and tools to automate repetitive tasks and focus on customers and targets.
• Annual OTE compensation of €28,000–€45,000 for the Italian market and €36,000–€52,000 for the DACH market, including fixed and performance-based variable components.