Customer Success Manager

TL;DR

Customer Success Manager: Drive revenue growth and customer retention by managing accounts and ensuring full product adoption with an accent on upselling, cross-selling, and data-driven optimization. Focus on managing high-volume customer interactions, collaborating with sales and product teams, and refining customer success processes.

Location: Remote from Italy only

Company

hirify.global is a fast-growing SaaS startup in travel tech, helping lodging providers increase revenues and direct bookings globally.

What you will do

• Drive revenue growth through upselling and cross-selling to expand customer accounts.
• Manage high-volume daily customer interactions including calls, demos, and meetings.
• Ensure full product adoption via proactive training and strategic business reviews.
• Analyze customer data to identify optimization opportunities and maximize lifetime value.
• Minimize churn through tailored retention strategies and problem-solving.
• Collaborate with sales, marketing, and product teams to improve customer experience and processes.

Requirements

• Italian as mother tongue and English proficiency at C1 level.
• 3-5 years experience in SaaS customer success, account management, or sales with proven upselling success.
• Strong sales-oriented mindset and data analysis skills.
• Proficiency with CRM tools like Salesforce or HubSpot.
• Experience in travel, tourism, or hospitality industry is a plus.

Culture & Benefits

• Work in a fast-moving, top-performing, and supportive team.
• Remote work with frequent meetups.
• Competitive salaries and bonuses based on merit.
• Opportunities for continuous growth and learning.
• Fun team-building events and a culture that values ideas and bold choices.