Customer Success Manager (DACH Market)

TL;DR

Customer Success Manager (DACH Market): Drive revenue growth and customer retention by managing accounts and maximizing value from a SaaS platform with an accent on upselling, cross-selling, and data-driven customer engagement. Focus on exceeding revenue targets, optimizing customer lifetime value, and collaborating closely with sales and product teams.

Location: Remote from Italy

Company

hirify.global is a fast-growing B2B SaaS startup in hospitality tech, trusted by 4,000+ clients across 40+ countries, focused on boosting lodging providers' revenues and direct bookings.

What you will do

• Drive revenue growth through upselling and cross-selling to increase Annual Recurring Revenue (ARR).
• Manage high-volume daily customer interactions including calls, meetings, and demos to boost engagement.
• Ensure full product adoption via proactive training, check-ins, and strategic business reviews.
• Analyze customer data and behavior to identify optimization opportunities and maximize lifetime value.
• Minimize churn through tailored strategies enhancing customer satisfaction and platform use.
• Collaborate with sales, marketing, and product teams to improve customer experience and processes.

Requirements

• Location: Must be able to work remotely from Italy
• 3-5 years experience in SaaS in CSM, Account Management, or Sales with proven upselling success.
• Strong sales-oriented mindset with ability to exceed revenue targets.
• Proficiency in CRM tools like Salesforce or HubSpot.
• German as mother tongue and English proficiency at C1 level.
• Experience in travel, tourism, or hospitality industry is a strong plus.

Culture & Benefits

• Work in a fast-moving, top-performing, and meritocratic team.
• Remote work with frequent meetups.
• Competitive salaries and bonuses rewarding talent and hard work.
• Supportive environment encouraging bold choices and learning from mistakes.
• Use of advanced software tools to automate routine tasks.
• Fun team-building events and a culture valuing every voice.