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обновлено 5 дней назад

Customer Success Manager (DACH Market)

Формат работы
remote (только Europe)
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Spain/Italy
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Success Manager (DACH Market) (SaaS/hospitality): Driving retention, account expansion, upselling, and cross-selling for a hospitality SaaS platform with an accent on revenue growth, customer adoption, and data-driven account management. Focus on analyzing product usage, optimizing customer lifetime value, reducing churn, and collaborating with sales and product teams to improve customer success processes.

Location: Remote from Italy or Spain

Compensation: OTE of €28,000–€45,000 annually for the Italian market and €36,000–€52,000 annually for the DACH market, including fixed and variable components.

Company

hirify.global provides hospitality SaaS that helps lodging providers increase revenue and direct bookings, serving more than 4,000 clients across over 40 countries.

What you will do

  • Drive customer retention, account expansion, upselling, and cross-selling to increase recurring revenue.
  • Manage a high volume of customer calls, video meetings, demos, and outreach.
  • Support product adoption through customer training, regular check-ins, and business reviews.
  • Analyze customer behavior, product usage, and business data to identify growth opportunities.
  • Reduce churn through proactive problem-solving and tailored customer strategies.
  • Collaborate with sales, marketing, and product teams while improving customer success processes and automation.

Requirements

  • 3–5 years of experience in a SaaS company in customer success, account management, or sales.
  • Proven success with upselling, cross-selling, revenue expansion, and exceeding sales targets.
  • Experience analyzing customer data, tracking KPIs, and creating growth action plans.
  • Experience with CRM tools such as Salesforce or HubSpot.
  • German at mother-tongue level and English at C1 level required.
  • Customer success expertise and a customer-centric, sales-oriented approach.

Nice to have

  • Portuguese or French language skills.
  • Experience in travel, tourism, or hospitality, including PMS, OTAs, or channel managers.

Culture & Benefits

  • Remote working from Italy or Spain.
  • Performance-based compensation with fixed and variable components.
  • Small, fast-moving, high-performing team with significant role ownership.
  • Continuous learning, process improvement, and space for new ideas.
  • Software and automation tools to reduce repetitive work.
  • High-performance environment focused on ambitious growth and accountability.

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Categories

Jobs in SpainSaaS jobs