Customer Success Manager (DACH Market)

TL;DR

Customer Success Manager (DACH Market): Driving revenue growth by ensuring customers extract maximum value from the platform with an accent on customer retention, expansion, upselling, and cross-selling. Focus on exceeding assigned upsell/cross-sell revenue quotas with a structured and strategic approach and refining customer success processes.

Company

hirify.global is building the future of hospitality tech with a SaaS platform that helps lodging providers boost revenues and get more direct bookings.

What you will do

• Drive revenue growth by identifying and implementing upselling and cross-selling opportunities.
• Manage a high volume of daily customer interactions, including calls, video meetings, and demo presentations.
• Ensure full product adoption through proactive customer training and strategic business reviews.
• Analyze customer behavior and product usage to pinpoint optimization opportunities.
• Minimize churn through proactive problem-solving and tailored strategies.
• Collaborate with sales and product teams to ensure a seamless customer experience.

Requirements

• 3-5 years in a SaaS company in a CSM, Account Management, or Sales role, with a strong track record of upselling and cross-selling success.
• Proven ability to drive revenue expansion through existing customers, exceeding sales targets.
• Ability to analyze customer data, track KPIs, and develop action plans to optimize growth opportunities.
• Experience using CRM tools (Salesforce, HubSpot, etc.) to track interactions.
• A deep understanding of customer success methodologies.
• German as a mother tongue, with English proficiency at a C1 level.

Culture & Benefits

• Work in a top-performing team where you are extremely important.
• Join one of the best travel-tech sales teams in Europe.
• Remote working with frequent opportunities to meet up.
• Unforgettable team-building events.
• Competitive salaries and bonuses recognizing talent and hard work.
• Work with the best software to automate repetitive tasks and focus on customers and targets.