4 дня назад
Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (SaaS): Managing the customer lifecycle for Finnish public-sector customers using Mercell's procurement solutions with an accent on product adoption, renewals, retention, and long-term value creation. Focus on identifying churn risks, developing customer growth opportunities, representing the customer voice, and coordinating improvements across Sales, Product, and Support.
Location: Helsinki, Finland; remote or hybrid. Candidates must already be based in Finland or have existing work authorization there; relocation support is not provided.
Company
provides a public tendering and bidding platform that connects European public buyers and suppliers and supports compliant, accessible procurement.
What you will do
- Manage customer relationships throughout the lifecycle, from onboarding through renewal.
- Drive product adoption and help Finnish public-sector customers achieve their desired outcomes.
- Identify churn risks, mitigate account issues, and uncover opportunities for customer growth.
- Build and maintain long-term relationships with a portfolio of Finnish buy-side customers.
- Collaborate with Sales, Product, Support, and other teams to improve the customer experience.
- Represent the Voice of the Customer and provide insights for product and service enhancements.
Requirements
- At least 3 years of experience in Customer Success, Account Management, or a similar customer-facing role in a SaaS environment.
- Experience working with public-sector organizations, complex multi-stakeholder environments, or public procurement processes.
- Experience using CRM and customer success tools; HubSpot experience is advantageous.
- Full professional fluency in Finnish and English, written and spoken.
- Strong communication, organization, analytical, solution-oriented, and prioritization skills.
- Ability to adapt to a fast-paced environment with changing priorities.
Nice to have
- Experience executing scaled customer engagement and retention strategies.
Culture & Benefits
- Remote or hybrid work designed to support work-life balance.
- Health and insurance plans, which may vary by country or office.
- Pension plans and paid parental leave.
- Social activities and competitive salary packages.
- International environment focused on continuous growth, trust, and collaboration.
Hiring process
- Applications are reviewed and potential candidates are contacted as they are received.
- Application deadline: 29.10.2026; start date as soon as possible.
- Background checks may be conducted with the applicant's consent.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →