Manager, Customer Engineer (Semiconductor)

Location: Albany, NY, United States. Relocation eligible. Travel required: 25%.

Salary: $88,000–$121,000 per year, with potential bonus and stock award participation.

Company

hirify.global develops materials engineering solutions and equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Develop and maintain customer relationships at all relevant levels and conduct regular customer visits.
• Manage, coach, and direct customer engineers, including objectives, performance reviews, career planning, salary planning, and corrective actions.
• Coordinate with Product Divisions, technical support, training, spares, reliability, sales, and field engineering.
• Plan and execute system installations, including pre-facility meetings, start-up meetings, reporting, and process support identification.
• Manage account planning, support plans, financial forecasts, district cost efficiency, and business reports.
• Oversee escalation and RMA procedures, engineer-hour tracking, mentoring, award programs, and customer engineer effectiveness.

Requirements

• Ability to lead customer engineering teams and administer company policies affecting subordinate employees.
• Ability to analyze situations and data, exercise judgment within established procedures, and recommend policy changes.
• Ability to gain cooperation from others and present technical information about projects and schedules.
• Ability to manage customer relationships, system installations, escalations, financial results, and operational performance.
• Commitment to hirify.global' Standards of Business Conduct and compliance requirements.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs with support for personal and professional development.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs.
• Equal opportunity employment and accessibility support for applicants.