Dispute Investigator (Fintech)

Location: Austin, TX, United States

Company

hirify.global is a financial services and technology company providing prepaid, debit, cross-border payment, and loyalty solutions to consumers and enterprise partners.

What you will do

• Investigate unauthorized activity, billing errors, merchant issues, and escalated transaction disputes from start to finish.
• Analyze transaction histories and evidence to determine fraud liability and claim outcomes.
• Initiate and manage chargebacks through Visa and Mastercard networks while following network rules and deadlines.
• Handle claims according to Regulation E, Regulation Z, applicable state laws, and internal policies.
• Meet daily productivity and quality targets while supporting department service-level agreements.
• Document findings, communicate resolution decisions, and escalate patterns or anomalies in dispute data.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in financial services, dispute resolution, fraud investigation, chargeback processing, or banking operations.
• Foundational knowledge of Regulation E and/or Regulation Z is highly preferred.
• Experience with core banking platforms, case management software, and network tools such as Visa Resolve Online or Mastercard Connect.
• Strong critical-thinking, analytical, documentation, and evidence-based decision-making skills.
• Comfort working in a high-volume, metrics-driven environment requiring speed, accuracy, and attention to detail.

Culture & Benefits

• Work within a global financial services and technology organization.
• Support products serving millions of customers and processing substantial transaction volumes.
• Operate in a structured environment focused on regulatory compliance, quality, productivity, and risk management.