Sr. Disputes Operation Analyst (Fintech)

Location: Hybrid role in Salt Lake City, Utah; applicants must be currently authorized to work in the United States on a full-time basis.

Base salary: $47,100–$56,600 USD annually, plus eligibility for an annual performance-based cash bonus.

Company

hirify.global is a U.S. small business banking platform providing checking, lending, payments, and other financial solutions through technology-driven products.

What you will do

• Manage a high-volume queue of complex and high-value disputes across debit card, credit card, and non-debit channels from intake through final resolution.
• File claims with third-party vendors and financial institutions and conduct upfront and post-resolution investigations.
• Investigate unauthorized transactions, card fraud, account takeover activity, and dispute abuse while identifying emerging risk patterns.
• Own appeals for denied claims and serve as an escalation point for complex Customer Service inquiries.
• Support ACH debit, outbound ACH transfer, wire, and check recovery efforts with partner teams.
• Mentor peer analysts, document findings, and support process and control improvements with Risk, Fraud Operations, and Product teams.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 3–5+ years of experience in dispute resolution, preferably in commercial fintech or banking.
• Strong working knowledge of Visa and Mastercard network rules, NACHA rules, and wire/check recovery frameworks.
• Experience handling claim appeals, Customer Service escalations, and peer analyst support or mentoring.
• Strong root-cause analysis, problem-solving, organization, time management, and written communication skills.
• Current authorization to work full-time in the United States is required.

Culture & Benefits

• Health coverage and life insurance benefits.
• 401(k) with an immediate 3% company match.
• Paid time off, company holidays, and flexible holidays.
• Company-sponsored mental health benefits, including one-to-one therapy.
• Annual personal wellness allowance, monthly work-from-home stipends, and paid parental leave.
• Financial coaching, education sessions, catered lunches, stocked kitchen pantries, and community volunteering opportunities.